Complete Outdoor Kitchens — FAQ

🧾 Ordering & Products

1. Do you offer custom outdoor kitchen designs?

Yes! Many of our modular islands, components, and outdoor appliances are designed to work together seamlessly. While we sell pre-configured packages, we can also help you build a custom setup using mix-and-match modules. Contact us for assistance.

2. Are your products authentic brand-name items?

Absolutely. We only source from authorized manufacturers and distributors. Every product is 100% authentic, brand new, and covered by the manufacturer’s warranty.

3. Do you offer price matching?

We do not currently offer price matching, but we strive to provide competitive pricing on all luxury outdoor kitchen products.

4. Can I see your products in person?

Because Complete Outdoor Kitchens operates online, we do not currently have a physical showroom. This allows us to offer better pricing and nationwide shipping.

5. Do products come fully assembled?

Some items may arrive fully assembled, while others require light assembly or professional installation. Check each product page for details.

🚚 Shipping & Delivery

6. How long does shipping take?

Shipping varies by product:

• Standard shipping: 3–7 business days after processing
• Large freight items: 7–14 business days
• Custom or specialty items: May take longer depending on manufacturer timelines

Full details:
📦 Shipping Policy (link on your site)

7. Do you offer free shipping?

Yes — we offer free standard shipping on most orders to the continental United States.

8. How will my order be delivered?

Outdoor kitchens, grills, and appliances are typically shipped via freight delivery. Customers will be contacted to schedule a delivery appointment.

9. Will the delivery team install my outdoor kitchen?

No. Delivery includes curbside freight only.
Installation should be completed by a licensed professional, especially for:

• Gas connections
• Electrical hookups
• Built-in appliances

Improper installation may void your warranty.

📦 Order Issues

10. What should I do if my order arrives damaged?

If you receive a damaged product:

1. Take photos & videos of the damage
2. Note the damage with the delivery driver (if possible)
3. Contact us within 48 hours at: support@completeoutdoorkitchens.com

We will work with the manufacturer to resolve it quickly.

11. What if my order is missing items?

Contact us within 7 days of delivery and we will investigate the issue immediately.

12. What if my order never arrived?

Email support and we will open a case with the carrier.
If your order is confirmed lost, we will send a replacement or issue a full refund.

💵 Payments & Security

13. What payment methods do you accept?

We accept:

• Visa, Mastercard, American Express, Discover
• PayPal
• Apple Pay, Google Pay
• Shop Pay

All transactions are encrypted and secure.

14. Is my payment information safe?

Yes. We use Shopify Payments, a PCI-compliant payment gateway. We never store your credit card information.

↩️ Returns & Refunds

15. What is your return policy?

We offer a 30-day return window for eligible products.
Items must be unused, in original packaging, and in resellable condition.

Full details:
🔄 Return & Refund Policy (link on your site)

16. Can I cancel my order?

Yes — if the order has not shipped, you can cancel for a full refund.
If it has shipped, you will need to follow the return process.

🛠 Warranty & Support

17. Are your products covered by a warranty?

Yes. All products are covered by the manufacturer’s warranty. Coverage varies by brand and product type.

Full details:
🔒 Warranty Policy (link on your site)

18. How do I file a warranty claim?

Email us at support@completeoutdoorkitchens.com with:

• Order number
• Product name
• Photos/videos of the issue

We will guide you through the manufacturer’s claim process.

19. Do you provide installation services?

We do not offer installation.
We strongly recommend using a licensed installer, as improper installation may:

• Be unsafe
• Void the manufacturer warranty
• Cause product malfunction

🌦 Outdoor Use, Care & Materials

20. Can your products stay outdoors year-round?

Yes — our outdoor-rated appliances and components are built for exposure to the elements. However, we recommend:

• Using weather covers
• Avoiding chemical cleaners
• Protecting stainless steel near coastal areas

21. Are your products waterproof?

Outdoor-rated products are weather-resistant but not completely waterproof. Appliances should be protected from extreme conditions.

22. How do I clean and maintain my outdoor kitchen?

General care includes:

• Wiping stainless steel with mild soap and water
• Using stainless steel polish monthly
• Avoiding abrasive pads or bleach
• Keeping vents and airflow clear

Warranty Policy

Effective Date: February 2025

At Complete Outdoor Kitchens, we partner exclusively with reputable, high-quality manufacturers who stand behind the craftsmanship and performance of their products. All warranties offered on our Website are manufacturer warrantiesand are honored directly by the product manufacturer.

Because our products vary in category, materials, and brand, warranty coverage will differ by product. This Warranty Policy explains how warranties work, what is covered, and how to submit a claim.

1. Manufacturer Warranty Coverage

All products sold by Complete Outdoor Kitchens are covered by the original manufacturer’s warranty.
This means:

• Warranty terms (length, coverage, exclusions) are determined by the manufacturer.
• Claims are processed and approved by the manufacturer.
• Replacement parts, repairs, or product replacements are fulfilled by the manufacturer.

Typical outdoor kitchen product warranties may include:

✔ Built-In Grills

5–10 years or lifetime on burners, housings, and stainless components.

✔ Outdoor Refrigeration

1–5 years on sealed systems and compressors.

✔ Outdoor Kitchen Islands / Cabinets

Varies by material—usually 1–10 years.

✔ Pizza Ovens

1–5 years depending on fuel type and brand.

✔ Components (sinks, drawers, doors, etc.)

1–5 years.

Exact warranty details for your specific product can be found on the product page or provided upon request.

2. What Manufacturer Warranties Typically Cover

Coverage varies, but may include:

• Manufacturing defects
• Component failures
• Structural integrity issues
• Stainless steel corrosion (when applicable)
• Internal parts malfunction

If a defect is confirmed within the warranty period, manufacturers generally offer:

• Replacement parts
• Repair services
• Full product replacement (when required)

3. What Is NOT Covered

Most manufacturers do not cover issues caused by:

• Improper installation
• Improper electrical, gas, or plumbing hookups
• Use of unlicensed installers
• Outdoor exposure beyond intended design (e.g., coastal corrosion)
• Normal wear and tear
• Cosmetic imperfections after 30 days
• Damage from weather, storms, wind, or natural disasters
• Commercial or rental use (unless product is rated for it)
• Improper cleaning or chemical usage
• Modifications or alterations to the product
• Damage caused by negligence or misuse

🔥 IMPORTANT: Outdoor appliances must be installed and connected by a licensed professional. Failure to do so may void the manufacturer warranty.

4. Warranty Claim Process

To submit a warranty claim:

Step 1 — Locate Your Information

You will need:

• Order number
• Product name + model number
• Proof of purchase
• Photos or videos showing the issue

Step 2 — Contact Us

Email our support team at:
📧 support@completeoutdoorkitchens.com

We will:

• Review your claim
• Confirm eligibility
• Forward your case to the appropriate manufacturer
• Provide instructions for next steps

Step 3 — Manufacturer Review

The manufacturer will:

• Assess documentation
• Request additional details if needed
• Approve or deny the claim based on their warranty terms

Step 4 — Resolution

If approved, warranties may include:

• Replacement parts
• Repair arrangements
• Full product replacement

Processing times vary by manufacturer.

5. Shipping Costs & Warranty Fulfillment

Policies differ between brands, but typically:

• Replacement parts are shipped free of charge within the warranty period
• Customers may be responsible for freight, labor, or service call costs
• Some manufacturers require the defective item to be returned before sending replacements

Full manufacturer terms apply in every case.

6. Third-Party Products

Any item branded by a third-party manufacturer is covered exclusively under that manufacturer’s warranty.
Examples include:

• Blaze
• Summerset
• Bull
• Coyote
• RCS
• Hestan
  (Your brands may vary)

7. Disclaimer & Limitation of Liability

Complete Outdoor Kitchens:

• Does not extend or modify manufacturer warranties
• Is not responsible for manufacturer decisions regarding coverage
• Cannot guarantee approval of any claim
• Is not liable for damages or installation costs related to warranty issues

By purchasing from our Website, you agree to these terms.

Terms of Service

Effective Date: February 2025

Welcome to Complete Outdoor Kitchens (“Company,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to and use of our website, www.completeoutdoorkitchens.com (“Website”), and any related services (collectively, the “Services”).

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, please discontinue use immediately.

1. Eligibility

By using our Services, you represent and warrant that:

• You are at least 18 years old,
• You have the legal capacity to enter into this agreement,
• If using the Services on behalf of a business, you are authorized to bind that business to these Terms.

2. Accounts and Registration

2.1 Account Creation

Certain features may require account registration. You agree to:

• Provide accurate and current information
• Maintain and promptly update your information as needed

2.2 Account Responsibilities

You are responsible for:

• Safeguarding your account credentials
• All activity under your account
• Notifying us immediately of unauthorized use

We are not liable for losses resulting from unauthorized use of your account.

3. Orders and Payment

3.1 Product Availability

All products are subject to availability. We reserve the right to:

• Limit quantities
• Modify or discontinue products
• Cancel orders when necessary

3.2 Pricing

Prices may change at any time without notice. We are not liable for price changes.

3.3 Payment Methods

We accept:

• Visa
• Mastercard
• American Express
• Discover
• PayPal
• Shop Pay
• Apple Pay
• Google Pay

Payments are processed securely through Shopify Payments or trusted third-party processors.

3.4 Order Acceptance

We may refuse or cancel an order for reasons including:

• Product availability
• Pricing or product description errors
• Fraudulent or suspicious activity

We reserve the right to verify identity before accepting high-value orders.

4. Shipping and Delivery

Please refer to our full Shipping Policy:
www.completeoutdoorkitchens.com/policies/shipping-policy

4.1 Risk of Loss

Once your order is delivered to the carrier, risk of loss transfers to you.

5. Returns and Refunds

Please refer to our Return & Refund Policy:
www.completeoutdoorkitchens.com/policies/refund-policy

6. Intellectual Property Rights

6.1 Ownership

All content—including images, text, logos, graphics, icons, and software—belongs to Complete Outdoor Kitchens or our content providers and is protected by U.S. intellectual property laws.

6.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to use the Website for personal, non-commercial use.

6.3 Restrictions

You may NOT:

• Copy, reproduce, or distribute Website content
• Use our trademarks without express written consent
• Misuse or reverse engineer our Services

7. User Content

If you submit reviews, testimonials, photos, or other content (“User Content”), you grant Complete Outdoor Kitchens a non-exclusive, royalty-free, perpetual, worldwide license to use, modify, and display that content for marketing or operational purposes.

You agree that User Content will not:

• Violate intellectual property rights
• Contain harmful, abusive, or misleading material
• Include personal data of others without their permission

8. Prohibited Activities

You agree not to:

• Use the Website for unlawful purposes
• Attempt to breach security or access unauthorized data
• Interfere with servers, networks, or system integrity
• Harvest or collect data from the Website without permission

9. Disclaimers & Warranties

9.1 “As Is” Basis

The Website and Services are provided “as is” and “as available” without warranties of any kind.

9.2 No Guarantee

We do not guarantee that:

• The Services will meet your needs
• The Website will be uninterrupted or error-free
• Product descriptions or imagery are free of minor variations

Outdoor products may vary slightly due to natural material differences, manufacturer updates, or display settings.

10. Limitation of Liability

To the fullest extent permitted by law, Complete Outdoor Kitchens is not liable for:

• Indirect, incidental, special, or consequential damages
• Loss of profits or data
• Unauthorized access to or alteration of transmissions
• Damages resulting from product misuse or installation errors

Our maximum liability is limited to the total amount paid for the product or service involved.

11. Indemnification

You agree to indemnify and hold harmless Complete Outdoor Kitchens and its affiliates, employees, and agents against any losses or claims arising from:

• Your misuse of the Services
• Your violation of these Terms
• Your violation of any third-party rights

12. Termination

We may suspend or terminate your access to the Services at any time, without notice, for conduct that:

• Violates these Terms
• Harms the Company or other users
• Is deemed fraudulent or unlawful

13. Governing Law

These Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict of law principles.
Any disputes shall be resolved exclusively in Virginia state or federal courts.

14. Changes to Terms

We may update or modify these Terms at any time.
Changes take effect immediately when posted on this page.

It is your responsibility to review these Terms periodically.

15. Miscellaneous

15.1 Severability

If any provision is found invalid, the remaining Terms remain enforceable.

15.2 Entire Agreement

These Terms, together with our Policies, constitute the entire agreement between you and Complete Outdoor Kitchens.

15.3 Waiver

Failure to enforce any provision of these Terms does not constitute a waiver of rights.

Shipping Policy

Effective Date: February 2025

1. Introduction

At Complete Outdoor Kitchens (“we,” “us,” or “our”), our goal is to provide a smooth, transparent, and reliable shipping experience for every customer. This Shipping Policy explains how orders are processed, shipped, and delivered when purchased from www.completeoutdoorkitchens.com.

2. Shipping Destinations

United States (Contiguous 48 States)

We currently ship to all U.S. states excluding Alaska, Hawaii, Puerto Rico, and U.S. territories.

Future Expansion

We expect to add additional shipping regions in the future. Please check back for updates.

3. Shipping Costs

Standard Shipping (Domestic U.S.)

• FREE shipping on all standard orders.

There are no hidden fees. Any applicable charges are shown during checkout.

4. Order Processing Time

Processing Time

Orders are processed within 1–2 business days (Monday–Friday, excluding holidays).

Order Cut-Off Time

Orders placed before 5:00 PM EST begin processing the same business day.

Weekend & Holiday Orders

Orders placed on weekends or holidays begin processing the next business day.

5. Estimated Delivery Time

Shipping times vary depending on the product type:

Standard Items (Accessories, Small Items)

• 5–10 business days

Outdoor Kitchen Components & Medium Appliances

• 7–15 business days

Large Freight Items (Grills, Islands, Appliances)

• 10–25 business days
  Freight carriers will contact you to schedule delivery.

Important Note

Delivery times are estimates and may vary due to weather, carrier delays, high-volume seasons, or other factors beyond our control.

6. Shipping Methods & Carriers

Small Package Carriers

We partner with trusted carriers such as:

• UPS
• FedEx
• USPS

Freight / LTL Carriers

Large outdoor products are delivered via freight carriers such as:

• R+L Carriers
• CEVA
• XPO
• FedEx Freight

Tracking

All shipments include tracking information sent via email once your order ships.

Insurance

All shipments are insured against loss or major damage during transit.

7. Order Tracking

After your order ships, you will receive an email containing:

• Tracking number
• Carrier name
• Link to track your shipment

You may also track your order at:
https://www.completeoutdoorkitchens.com/track-order

If you need tracking assistance, contact us at support@completeoutdoorkitchens.com.

8. Delivery Issues

8.1 Delayed or Lost Packages

Delayed Packages

If your order exceeds estimated delivery time, please contact us at support@completeoutdoorkitchens.com.

Lost Packages

If tracking shows “delivered” but the package is missing:

1. Verify your shipping address
2. Check with neighbors / building management
3. Contact us for further support

8.2 Damaged Packages

Freight Deliveries (Large Items)

You must inspect your freight shipment before signing.

If damage is visible:

• Note it on the delivery receipt
• Take photos
• Refuse delivery (if severely damaged)

Small Packages

If an item arrives damaged:

• Take photos of packaging and item
• Contact us within 48 hours at support@completeoutdoorkitchens.com

We will arrange a replacement or appropriate resolution.

9. Missing Items

If part of your order is missing:

• Contact us within 7 days of delivery
• Provide your order number and details

We will ship missing items or issue a solution promptly.

10. Returns & Refunds

Return Window

Returns are accepted within 30 days of delivery.

Eligibility Requirements

Returned items must be:

• Unused
• Uninstalled
• Undamaged
• In original packaging

Non-Returnable Items

Certain items such as custom-built kitchen components or specialty appliances may not qualify for return.

Return Shipping Costs

• Customer is responsible for return shipping unless the item is defective or incorrect.
• Freight return costs vary based on size/weight.

Refund Processing

Refunds are issued within 14 business days after we receive and inspect the return.
Refunds are issued to the original payment method.

For full details, see our Return & Refund Policy.

11. Incorrect Address

Please ensure all shipping information is accurate at checkout.

If a package is returned due to an incorrect address:

• We will contact you to arrange reshipment
• Additional shipping fees may apply

We are not responsible for packages shipped to addresses entered incorrectly by the customer.

12. International Customs & Duties

Currently Not Applicable
We do not ship internationally at this time.

13. Contact Information

If you have questions, please contact:

Complete Outdoor Kitchens
📧 Email: support@completeoutdoorkitchens.com
📍 Bristol, Virginia
🕒 Monday–Friday, 9 AM – 5 PM EST

14. Changes to This Shipping Policy

We may update this policy at any time. Changes take effect upon posting on our website.
We encourage you to review this page periodically.

Cookie Policy

Effective Date: February 2025

1. Introduction

Welcome to Complete Outdoor Kitchens (“Company,” “we,” “us,” or “our”).
We use cookies and similar tracking technologies on our website, www.completeoutdoorkitchens.com (“Website”), to enhance your browsing experience, understand how our Website is used, and support advertising and analytics.

This Cookie Policy explains what cookies are, how we use them, and how you can manage or disable them.

2. What Are Cookies?

Cookies are small text files stored on your device (computer, phone, tablet) when you visit a website. They help the site remember your preferences, improve functionality, and track browsing behavior for analytics or advertising.

3. How We Use Cookies

We use cookies for the following purposes:

Essential Cookies

Required for the Website to function. These enable:

• Security and authentication
• Checkout and cart functionality
• Core website operations

Performance & Analytics Cookies

These cookies help us understand how visitors interact with our Website so we can improve performance and usability.

Functionality Cookies

These cookies remember preferences and enhance personalization, such as saved cart items or preferred settings.

Advertising & Targeting Cookies

Used to deliver ads that are relevant to your interests and measure ad effectiveness. Includes cookies from platforms such as:

• Meta (Facebook/Instagram)
• Google Ads
• TikTok
• Pinterest

4. Types of Cookies We Use

4.1 First-Party Cookies

Created by our Website and essential for core functionality.

4.2 Third-Party Cookies

Set by external tools and platforms, including analytics and advertising services.

4.3 Session Cookies

Temporary cookies that expire once you close your browser.

4.4 Persistent Cookies

Remain on your device for a set period or until manually deleted.

5. Cookies Used on Our Website

Below is a list of common cookies used by Shopify and our analytics/advertising partners. This list may update as our Website evolves.

Cookie Name

Purpose

Type

Expiration

_shopify_y

Shopify analytics

Analytics

1 year

_shopify_s

Session analytics

Analytics

30 minutes

_shopify_m

Shopify cookie preferences

Functionality

1 year

cart_sig

Checkout and cart functionality

Essential

Session

_ga

Google Analytics tracking

Analytics

2 years

_gid

Distinguish users

Analytics

24 hours

_gat

Throttle Google Analytics requests

Analytics

1 minute

cookie_consent

Stores cookie consent

Functionality

1 year

_fbp

Facebook/Meta ad tracking

Advertising

90 days

fr

Facebook ad delivery & analytics

Advertising

3 months

Note: Shopify may add or update cookies automatically as part of the platform.

6. Managing & Disabling Cookies

6.1 Browser Settings

You can control or disable cookies in your browser settings:

• Chrome: chrome://settings/cookies
• Firefox: about:preferences#privacy
• Safari: Preferences > Privacy
• Edge: edge://settings/content/cookies

Disabling cookies may affect functionality, including checkout, saved carts, or personalized features.

6.2 Opt-Out Options

Google Analytics:
Install the browser add-on:
https://tools.google.com/dlpage/gaoptout

Advertising Preferences:

• Network Advertising Initiative: https://optout.networkadvertising.org
• Digital Advertising Alliance: https://optout.aboutads.info
• Your Online Choices (EU): https://www.youronlinechoices.com

7. Consent to Use Cookies

When you first visit our Website, a cookie banner will appear. By clicking “Accept” or continuing to use our Website, you consent to the use of cookies described in this policy.

You may update your cookie preferences at any time (if your browser or region requires).

8. Changes to This Cookie Policy

We may update this Cookie Policy periodically to reflect changes in technology or legal requirements. Updated versions will be posted on this page with a revised effective date.

Payment Options

Effective Date: February 2025

1. Introduction

At Complete Outdoor Kitchens, your safety, convenience, and peace of mind are our top priorities.
We offer secure, easy-to-use payment methods that comply with U.S. online commerce regulations and ensure a smooth checkout experience.

All payments made on www.completeoutdoorkitchens.com are processed through trusted, encrypted, PCI-compliant providers.

2. Accepted Payment Methods

Below are the payment options currently available on our website:

2.1 Credit & Debit Cards

We accept all major cards:

• Visa
• Mastercard
• American Express
• Discover

How it works:

1. Select your preferred card at checkout.
2. Enter your card number, expiration date, and security code (CVV).
3. Your payment is securely processed through our encrypted gateway.
4. Once approved, you’ll receive an email confirmation.

2.2 PayPal

A fast, secure way to check out using your PayPal account.

How it works:

1. Choose PayPal at checkout.
2. Log in to your PayPal account.
3. Confirm the payment.
4. You’ll be redirected back to our website with order confirmation.

2.3 Shop Pay

Shopify’s accelerated checkout that stores your shipping and payment information for faster future purchases.

Benefits:

• Faster checkout
• Installment options may be available
• Secure storage of payment details

2.4 Apple Pay & Google Pay

Available on supported devices and browsers.

How it works:

1. Choose Apple Pay or Google Pay at checkout.
2. Authenticate with Face ID, Touch ID, or device passcode.
3. Payment processes instantly.

These digital wallets provide an extra layer of protection and convenience.

2.5 Buy Now, Pay Later (When Available)

Subject to eligibility and provider availability through Shop Pay Installments.

Customers may be able to split payments into manageable installments, depending on approval and provider terms.

Note: Availability may vary based on order value, location, and provider guidelines.

3. Security & Data Protection

Your security matters.

SSL Encryption

Our website uses Secure Socket Layer (SSL) encryption to keep your personal and payment information protected.

PCI Compliance

All payment processors we use (Shopify Payments, PayPal, etc.) meet PCI DSS (Payment Card Industry Data Security Standard) requirements.

Privacy Protection

We never store full payment details on our servers.
For details, please see our Privacy Policy.

4. Customer Support

If you have questions or run into any payment issues, our support team is here to help.

Email: support@completeoutdoorkitchens.com
Hours: Monday–Friday, 9 AM–5 PM EST
Address:
Complete Outdoor Kitchens
Bristol, Virginia

5. Payment Confirmation

After completing your payment, you will receive:

• Order Confirmation Email
• Receipt detailing your purchase

If you do not receive a confirmation within 1 hour, please check your spam folder or contact customer service.

6. Currency

All transactions on our website are processed in U.S. Dollars (USD).
If you use a card issued outside the U.S., your bank may charge conversion fees.

7. Fraud Prevention

To protect both our customers and our business:

• We may perform verification checks for high-value orders.
• We may request additional information before processing certain transactions.
• Orders flagged as suspicious may be paused or canceled for review.

8. Changes to Payment Options

We may update or change available payment methods at any time.
Updates will always be reflected on this page.

9. Terms & Conditions

By making a purchase on www.completeoutdoorkitchens.com, you agree to our:

• Terms of Service
• Privacy Policy
• Return & Refund Policy

Privacy Policy

Effective Date: February 2025

1. Introduction

Complete Outdoor Kitchens (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and shared when you visit or make a purchase from www.completeoutdoorkitchens.com (“Website”) and any associated subdomains (collectively, the “Service”).

By accessing or using the Service, you agree that you have read, understood, and consent to the collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and in our Terms of Service.

2. Definitions & Key Terms

Cookie: A small file stored on your browser to help remember preferences and improve your experience.
Company: Refers to Complete Outdoor Kitchens, registered in the United States.
Country: United States.
Customer: Any person who registers, browses, or places an order on our Website.
Device: Any internet-connected device (computer, phone, tablet, etc.) used to access our Website.
IP Address: A numeric label assigned to your Device to connect to the Internet.
Personnel: Individuals employed or contracted by Complete Outdoor Kitchens.
Personal Data: Any information that can identify a person directly or indirectly (name, email, address, etc.).
Service: The Website and any features, content, or functionality provided by Complete Outdoor Kitchens.
Third-Party Service: External providers such as payment processors, analytics tools, and advertising partners.
Website: www.completeoutdoorkitchens.com.
You: Any individual who visits or uses our Website or Services.

3. Information We Collect

We collect information in the following ways:

Information You Provide Directly

• Name
• Email address
• Phone number
• Billing and shipping addresses
• Payment information (processed securely through third-party gateways)
• Account registration details
• Responses to surveys or forms

Information Collected Automatically

When you visit our Website, we may automatically collect:

• IP address
• Browser type
• Device information
• Browsing behavior
• Pages viewed
• Referring website URLs
• Time spent on our Website

This information helps us improve Website performance and customer experience.

4. How We Use Your Information

We may use your information to:

• Personalize your shopping experience
• Improve our Website and marketing
• Process and fulfill orders
• Respond to customer service requests
• Communicate order updates and promotional offers
• Administer promotions, surveys, or features
• Detect and prevent fraudulent activity

5. Information from Third Parties

5.1 End User Information from Third Parties

We may receive information about you from social media platforms if you interact with us through those networks. You can manage what information is shared through your social platform settings.

5.2 Customer Information from Third Parties

We may receive fraud alerts or verification data from payment processors or fraud prevention tools.

6. Sharing Your Information

We do not sell your personal information.
We may share your data with:

6.1 Third-Party Service Providers

Trusted partners who help us operate our Website, such as:

• Payment processors (Shopify Payments, PayPal)
• Shipping carriers
• Email marketing platforms
• Analytics tools like Google Analytics

These providers are required to keep your information confidential.

6.2 Business Affiliates

Subsidiaries or companies under common ownership.

6.3 Business Transfers

If our business undergoes a merger or sale, your data may be transferred as part of the transaction.

6.4 Legal Compliance

We may disclose information if required to:

• Comply with law
• Respond to legal requests
• Protect our rights, customers, or partners

7. Cookies & Similar Technologies

We use cookies for:

• Website functionality
• Analytics and performance
• Personalization
• Advertising and retargeting

You may disable cookies in your browser, but this may impact Website performance.
For detailed cookie information, please refer to our Cookie Policy.

8. Data Security

We take your security seriously.
Measures include:

• SSL encryption
• Secure payment gateways
• Limited access to personal data by authorized personnel only
• Monitoring for suspicious activity

Despite our efforts, no online system is 100% secure.

9. Data Retention

We retain your personal information only as long as necessary to:

• Fulfill orders
• Provide customer service
• Meet legal and accounting requirements

10. Your Rights

Depending on your state or region, you may have rights such as:

• Access to your personal data
• Correction of inaccurate information
• Deletion of your personal data
• Restriction of data processing
• Objection to processing
• Data portability

To exercise these rights, contact us at support@completeoutdoorkitchens.com.

11. Children's Privacy

Our Website is not intended for children under 13 years of age.
We do not knowingly collect data from children under 13.

12. International Data Transfers

If you access our Website from outside the U.S., your data may be transferred and stored in the United States.

13. Links to Third-Party Websites

Our Website may contain links to external websites.
We are not responsible for the content or privacy practices of those sites.

14. Changes to This Privacy Policy

We may update this policy periodically.
Changes take effect once posted on this page, with an updated effective date.

Disclaimer Policy

Effective Date: February 2025

1. Introduction

The information provided by Complete Outdoor Kitchens (“we,” “us,” or “our”) on www.completeoutdoorkitchens.com (the “Site”) is for general informational purposes only. All information on the Site is provided in good faith; however, we make no representation or warranty of any kind—express or implied—regarding the accuracy, adequacy, validity, reliability, availability, or completeness of any information on the Site.

2. No Professional Advice

2.1 No Legal Advice

The Site may contain general information related to legal topics. This information is not legal advice and should not be relied upon as such. Always consult a licensed attorney for legal matters.

2.2 No Financial Advice

Any financial or cost-related information on the Site is provided for general informational purposes only. Consult a qualified financial professional before making financial decisions.

2.3 No Medical Advice

The Site does not provide medical advice. Any health-related references (e.g., outdoor safety, product usage) are for general informational purposes. Always consult a qualified healthcare professional for medical concerns.

3. External Links Disclaimer

The Site may contain links to third-party websites, services, or content. These external links are not investigated, monitored, or checked for accuracy or reliability by us.

We do not warrant, endorse, or assume responsibility for the accuracy or content of any third-party site linked through our Site.
We are not responsible for any transactions between you and third-party providers of products or services.

4. Testimonials Disclaimer

The Site may include customer testimonials regarding our products or services. These testimonials reflect the experiences and opinions of real customers but are personal and may not represent every user’s experience.

Your individual results may vary.

5. Errors and Omissions

While we strive for accuracy, Complete Outdoor Kitchens is not responsible for errors, omissions, or results obtained from the use of information on the Site. Product specifications, availability, and pricing may change without notice.

6. Fair Use Disclaimer

The Site may include copyrighted material (images, descriptions, references) used under “fair use” for informational or educational purposes.

If you wish to use copyrighted material from the Site for purposes beyond fair use, you must obtain permission from the copyright owner.

7. No Warranties

All information on the Site is provided “as is” without warranties of any kind, including:

• Accuracy
• Completeness
• Timeliness
• Product suitability

In no event shall Complete Outdoor Kitchens be liable for any direct, indirect, incidental, special, or consequential damages arising from the use of the Site or reliance on any information provided.

We reserve the right to make additions, deletions, or modifications to the Site content at any time without prior notice.

8. Affiliate Disclaimer

The Site may contain affiliate links. If you click on these links and make a purchase, we may receive a commission at no additional cost to you.

If we participate in affiliate programs in the future (such as Amazon Associates or similar), we will update this section to clearly disclose those affiliations.

9. Views Expressed Disclaimer

Opinions or views expressed on the Site are those of the authors and do not necessarily reflect the official policy or position of Complete Outdoor Kitchens.

User-submitted comments reflect the views of the individual user. Users are responsible for their own comments and any consequences arising from them.

10. No Responsibility Disclaimer

The information on the Site does not constitute:

• Legal advice
• Tax advice
• Accounting advice
• Construction or installation advice
• Technical or engineering advice

Professional consultation should always be sought for these matters.

11. “Use at Your Own Risk” Disclaimer

All information on the Site is provided with the understanding that you use it at your own risk.
We make no guarantees about:

• The results obtained from using products
• Installation outcomes
• Performance of third-party products
• Results of relying on the information provided

Complete Outdoor Kitchens is not liable for any decisions or actions taken based on the information provided.

Return & Refund Policy

Effective Date: February 2025

This Return & Refund Policy applies to all purchases made through the Complete Outdoor Kitchens website located at www.completeoutdoorkitchens.com (“Website”).

2. Contact Information

For questions regarding returns or refunds, please contact:

📧 Email: support@completeoutdoorkitchens.com
📞 Phone: (optional—add if you choose to list one)
📍 Address: Bristol, Virginia
🕒 Hours: Monday–Friday, 9 AM–5 PM EST

3. Return Eligibility

Customers in the United States may request a return within 30 days of receiving their order, subject to the following conditions:

3.1 Conditions for Return

To be eligible for a return, items must be:

• Unused and undamaged
• In original packaging with all components, hardware, manuals, and accessories
• With proof of purchase (order number, confirmation email, or receipt)

Complete Outdoor Kitchens reserves the right to deny returns that do not meet these conditions.

4. Return Process

4.1 Initiating a Return

To begin a return:

1. Email support@completeoutdoorkitchens.com within 30 days of receiving your item.
2. Include your order number and the reason for return.
3. Our support team will review your request and provide:

• Return instructions
• A Return Merchandise Authorization (RMA), if applicable
• A return address

4.2 Preparing Your Return

• Pack the item securely in its original packaging
• Include all accessories, manuals, and promotional items
• Attach the return label (if provided)
• Ensure the RMA number (if provided) is visible on the package

4.3 Shipping the Return

• Ship within 7 days of receiving return authorization
• Use a trackable shipping method
• Customers are responsible for return shipping costs unless the item is defective or incorrect

5. Return Shipping Costs

Customers are responsible for all return shipping costs unless:

• The item arrived damaged
• The item is defective
• The wrong item was shipped

In those cases, we cover return shipping.

6. Specific Return & Refund Conditions

6.1 Change of Mind Returns

Eligibility:

• Must be unused and in original packaging
• Request must be made within 30 days

Refund:

• Refunded to the original payment method
• Shipping costs are non-refundable
• A restocking fee may apply for large or custom products

6.2 Defective or Damaged Goods

If your item arrives damaged or defective:

1. Contact us within 48 hours of delivery
2. Provide photos or videos of the damage
3. We will offer:

• A replacement, or
• A full refund (including shipping costs)

6.3 Incorrect Product Received

If you receive the wrong item:

• Notify us within 48 hours
• We will cover the cost of return shipping
• We will send the correct item promptly

6.4 Product Never Arrived

If your order does not arrive within the estimated delivery window:

• Contact us and we will start an investigation with the carrier
• If confirmed lost, you may choose:
• A replacement product, or
• A full refund

6.5 Order Cancellation

• You may cancel any order before it ships for a full refund
• If the order has shipped, the standard return process applies

7. Non-Returnable Items

The following items cannot be returned:

• Custom-built or personalized outdoor kitchen products
• Items that have been installed, used, or damaged by the customer
• Gift cards
• Downloadable digital guides or plans
• Clearance or final-sale items

8. Refunds

8.1 Refund Conditions

Refunds are issued after:

• The returned item is received
• The item is inspected and approved

We will notify you via email once your refund is approved or denied.

8.2 Refund Processing

• Refunds are issued to the original payment method
• Processing may take up to 14 business days, depending on your bank or card issuer

8.3 Partial Refunds

Partial refunds may apply to:

• Items not returned in original condition
• Missing parts
• Returns after 30 days

9. Exchanges

We offer exchanges for:

• Defective or damaged items
• Incorrect items shipped

To request an exchange, email support@completeoutdoorkitchens.com.
Shipping costs:

• Covered by us for defective/incorrect items
• Covered by customer for change-of-mind exchanges

10. Timelines

• Return request window: 30 days
• Ship return within: 7 days after authorization
• Processing time after receipt: Up to 14 days
• Refund appearance on statement: Up to 14 days

11. Legal Rights

Nothing in this policy affects your statutory rights under U.S. consumer law.

Billing Terms & Conditions

Effective Date: February 2025

These Billing Terms and Conditions (“Terms”) govern all billing, payments, and financial transactions between Complete Outdoor Kitchens (“Company,” “we,” “us,” or “our”) and you, the customer (“Customer,” “you,” or “your”). By placing an order or using our services, you agree to these Terms.

1. Payment Terms

1.1 Pricing

• All prices on www.completeoutdoorkitchens.com are listed in USD ($).
• Prices may change at any time without notice.
• Taxes, shipping fees (if applicable), and other applicable charges will be calculated at checkout.

1.2 Accepted Payment Methods

Complete Outdoor Kitchens accepts the following secure payment methods:

• Visa
• Mastercard
• American Express
• Discover
• PayPal
• Apple Pay
• Google Pay
• Shop Pay

(We do not store full credit card information; all processing is handled securely by our PCI-compliant payment processor.)

1.3 Payment Due Date

• One-Time Purchases: Payment is due immediately at checkout.
• We do not offer invoicing, net terms, or delayed payment for online consumer orders.

2. Invoicing

• Customers receive automatic order confirmation emails after checkout.
• For large custom orders or special-request items, a detailed invoice may be emailed separately.
• Customers are responsible for ensuring their billing information is correct and up to date.

3. Late Payments

Because all standard online orders require full payment at checkout, late payments typically do not apply.
However, for custom or special orders:

3.1 Interest for Late Payments

A late fee of 1.5% per month (or the maximum allowed by law) may be applied to unpaid balances.

3.2 Suspension of Orders

We reserve the right to pause production or shipping for any custom order if payment is not received within 7 days of the due date.

4. Disputed Charges

If you believe a charge is incorrect:

• Notify us within 15 days of the charge.
• Email disputes to support@completeoutdoorkitchens.com.
• Include your order number and a detailed explanation.

We will investigate promptly and respond within a reasonable timeframe.

5. Refunds & Credits

All refunds and credits are handled according to our Return & Refund Policy:
www.completeoutdoorkitchens.com/policies/refund-policy

Refund Processing Time

Approved refunds are processed to the original payment method within 14 business days.

6. Taxes

• Customers are responsible for all required taxes, including state sales tax.
• Tax rates are automatically calculated at checkout based on your shipping address.
• If you qualify for tax exemption (e.g., contractor or reseller), you must email your tax exemption certificate before placing an order.

7. Billing Errors

7.1 Corrections

If a billing error is discovered, we will correct it immediately.

7.2 Overcharges

Any overpayment will be refunded or applied as store credit.

7.3 Undercharges

If you were undercharged, we reserve the right to bill you for the difference.

8. Subscription or Recurring Payments

Complete Outdoor Kitchens does not currently offer subscription-based services.
If subscription features are added in the future (e.g., maintenance plans or extended warranties), this section will be updated accordingly.

9. Payment Security

• All payments are processed through Shopify Payments or trusted third-party gateways.
• We do not store credit card information.
• Our Website uses SSL encryption for secure transactions.
• Our payment processors are PCI DSS compliant, meeting strict industry standards.

10. Changes to Billing Terms

We may update these Billing Terms at any time.
Updates will be posted on this page at:
www.completeoutdoorkitchens.com/policies/billing-terms

Continued use of the Website constitutes acceptance of updated terms.

11. Limitation of Liability

• We are not responsible for indirect, incidental, consequential, or punitive damages arising from billing issues.
• Our maximum liability for billing-related claims is limited to the total amount paid for the order in question.

12. Governing Law

These Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict of law principles.
Any disputes will be resolved exclusively in the state or federal courts located in Virginia.

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